Customer Service

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Customer Service

Postby osbornk » Tue Jul 07, 2015 10:18 am

I bought a HP-22A in 2012 and shot several thousand rounds through it. I noticed a crack in the slide Friday before last. I had to wait until Monday to call CS since they are open Monday-Thursday. I called them when they opened on Monday and was on hold for 3 or 4 minutes before I talked with a nice lady. I told her what was wrong and she asked for my serial number. I gave it to her and she immediately told me to simply mail the slide to them. I went to the post office and the packaging with postage was $4.33. The package went from to Virginia to California in two days. I received the new complete slide in the mail exactly a week after I mailed it even with the July 4th. holiday. They included a package of three slide springs. The little pistol shoots exactly like it did when I bought it new. The only other problem I ever had was with a Taurus TCP. I sent it to them and it took them 7 weeks to get it back to me (and it performs flawlessly).
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Re: Customer Service

Postby jeffchance » Tue Jul 07, 2015 10:36 am

Always good to hear of the few companies that understand the true meaning of customer service.
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Re: Customer Service

Postby adam01364 » Tue Jul 07, 2015 1:00 pm

Good to hear that! I've never had to return anything to Phoenix but I have ordered parts from them (recoil springs, range barrel, magazines) and the service was incredibly fast.
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Re: Customer Service

Postby farmkid » Wed Jul 08, 2015 10:28 pm

adam01364 wrote:... I've never had to return anything to Phoenix...


I have, and I agree with both you and osbornk: great service dished up with ladles of Fast!
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Re: Customer Service

Postby Kiln » Thu Jul 09, 2015 1:11 pm

My single experience with their warranty got me a new gun so my opinion of them is good.
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Re: Customer Service

Postby Cornhusker_Joe » Sat Jul 11, 2015 1:29 am

My cracked slide experience is almost the same as osbork's. Very helpful and very nice lady had me fixed right up, and spare recoil springs also! Downtime was quite reasonable, too.
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