Hi Point no longer doing refurb/checkup services

Moderators: FergusonTO35, jeffchance, Flowmaster, 356, pockets, farmkid, adam01364, martin08, Mr Saturday Night Special

Hi Point no longer doing refurb/checkup services

Postby Flowmaster » Wed Nov 07, 2018 6:57 am

The FFL I work for on the weekends got a few older Hi Points. I recommended that they contact Hi Point to see about sending the guns in for a refurb/checkup/tuneup. One of the employees talked to Hi Point and apparently they don't offer that service anymore. Does anyone know when the policy changed? I remember a few years ago you could send one in and they'd go over it for you.

After another phone call, we did get a new sight in the mail for one of the guns. It looked like someone had dropped it right on the rear sight and broke it.
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Re: Hi Point no longer doing refurb/checkup services

Postby adam01364 » Wed Nov 07, 2018 5:25 pm

Wow, this is new. Nothing about this has appeared over on the HiPoint Forum.
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Re: Hi Point no longer doing refurb/checkup services

Postby farmkid » Fri Nov 09, 2018 2:26 am

If true, the end of an era. :cry:

Their website still says: "Damage, age, and plain old wear and tear - these things happen. When they do, Hi-Point® customers enjoy a lifetime, no questions asked warranty. And lifetime means just that - free repairs for the life of the gun, whether you are the first owner, or the third."

We'll hope it stays that way.
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Re: Hi Point no longer doing refurb/checkup services

Postby Flowmaster » Sat Nov 10, 2018 8:16 pm

Yeah, we had 2 guns to send in and the person on the phone said they don't offer that service. Maybe its just who we talked to on the phone, somebody new maybe? I was thinking we would send them in on our dime (as an FFL you can ship handguns cheaper/slower than just a regular person shipping a handgun) and in the past Hi Point has included a free magazine when sending the guns back. I was really hoping they could refinish the slide on one of the guns we got that has a number carved into the side of it.

You know, I might just call back and hope to talk to somebody else on the phone and see what they say about a refurb service.
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Re: Hi Point no longer doing refurb/checkup services

Postby adam01364 » Sun Nov 11, 2018 6:42 am

I'd just send them in with a nice letter, telling them you'll pay for a new slide, and see what happens.

If all else fails I have a spare CF380, C9, and Model C slide.
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Re: Hi Point no longer doing refurb/checkup services

Postby Flowmaster » Tue Nov 13, 2018 7:38 pm

You stockpile parts like I do.
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